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At PivotHealth, we measure patient satisfaction differently than others. We actually talk to patients. Our research program was developed by request from clients who were not satisfied with the status quo in patient satisfaction surveys. 

The problem: physicians historically don’t believe the accuracy and reliability of the results. 

More than 90% of patients we call participate in our phone surveys. This compares to 5% to 25% response rates typical of mail-in or hand-out surveys. 

The result: physicians believe AND act on the results

The purpose of doing surveys is to engage physicians and staff in improving the patient experience.  If the surveys are not credible or reliable, their message will be discounted or ignored. 

The power of the PivotHealth Patient Satisfaction Survey:  Physicians believe in and rely upon the results in altering behaviors.   The patient experience improves.

Learn more About Our Satisfaction Surveys....
or Click here to request more information about our Patient Satisfaction Surveys.