Pivot Health FAQ

Who are Pivot Health’s insurance partners?
Short term health insurance products are underwritten by Companion Life Insurance Company, which is headquartered in South Carolina, and rated A+ by A.M. Best, a widely recognized rating agency that rates insurance companies on their relative financial strength. Supplemental health insurance benefits are provided by Fidelity Security Life Insurance Company, which is headquartered in Kansas City, Missouri, and rated A- by A.M. Best.

Short Term Health Insurance FAQ

Does short term insurance qualify as a major medical insurance plan and include “essential benefits” that are required by current law?
No, short term health insurance is a temporary insurance product and is not comprehensive, major medical health insurance.
Do I have time to think about short term medical and request a refund if I decide against it?
Yes, if you are not completely satisfied with your coverage, and have not filed a claim, you may send a written request to cancel your coverage within 10 days of purchase and receive a refund of premium and fees. Just contact us.
When will my payment deduct from my account?
Initial credit card charges are processed at the time the application is processed and applied to pay the first full calendar month of coverage. For all subsequent months, credit cards are either charged on approximately the 15th or last day of each month. Clients with effective dates between the 1st and 19th days of the month are charged on the 15th while those effective on or after the 20th are charged on the last day of the month. For example, an individual with an initial effective date of April 12 will have their second month of coverage charged on the 15th of May and then on that date for all subsequent months.
What providers are considered “in network” on my short term health insurance plan?
You can see any provider you would like with Pivot Health’s short term medical plan. It is not a PPO network plan. However, Choice and Deluxe plans are the only short term plans with doctor copays. Economy and Standard plans do not offer doctor copays, and you have to pay all visits out of pocket until your medical deductible is met.
I have a doctor copay with my short term health plan, but the insurance company denied my claim. Why?
Not all procedures and treatments are covered with an office visit copayment. Periodic health exams, well baby care and additional tests and services do not qualify for copayment and are subject to your medical deductible. If you believe your claim has been wrongfully denied, email clientservices@alliednational.com.
How do I file a short term health insurance claim?
Follow the directions on your medical ID card. Whenever possible, have your provider file your claim for you.
Where do I find my short term medical ID card?
Your ID card is available for download through the login on Pivot Health. If you never set up an account password or forgot your password, select “My Account” from any page and click “Forgot your password?” You will receive an email with instructions on how to access your account.
How do I renew my short term insurance coverage?
You will receive an email when your coverage is about to expire. If you do not receive an email, you may go to www.pivothealth.com to select a new product. (Renewal options are limited by state law.)
Who do I contact if I have questions?
Questions regarding short term health insurance benefits:
Client Services Phone
844-630-7500
Email
clientservices@alliednational.com
Mail
Allied National, P O Box 29187, Shawnee Mission, KS 66201-9187
Your website says you can buy four 90-day certificates of insurance at one time. What does this mean?
As of April 1, 2017 federal regulations now limit short term medical plans to 90 days. However, Pivot Health offers you the convenient opportunity to apply for a total of four back-to-back 90-day policies at one time, allowing you to have coverage for nearly 12 months. You do not have to qualify again for the additional policies, there is only one enrollment fee, and you can cancel at any time.

Supplemental Health Insurance FAQ

Do I have to answer any medical questions when applying for supplemental health insurance?
None whatsoever! Supplemental insurance offered through Pivot Health is guaranteed issue, meaning, anyone can apply and get accepted.
What is covered by this supplemental insurance policy?
The Pivot Health supplemental health insurance plan is robust and covers a multitude of accidents, illnesses and hospitalizations so you don’t have to guess what type of supplemental plan you need to buy. Latitude, Pivot Health’s supplemental insurance plan, helps protect individuals and families from financial hardship should they experience an unexpected accident, or illness that results in thousands of dollars of medical debt. The benefit pays cash, and can be used for medical bills, child care, the mortgage and more.
What are the non-insurance benefits?
When you purchase a Latitude supplemental health insurance plan you also gain membership in Communicating for America (CA), a national nonprofit that has been providing health care advocacy to Americans since 1972. CA offers free health services and discount benefit like: Free and unlimited doctor consultations, discount prescription drugs, discount vision and eyeglass wear, and on the higher tier plans, discount MRIs and imagery services.
Which payment methods are accepted and what credit cards are accepted?
Payment is by credit card only. Cards accepted include Visa, Mastercard and Discover.
Does the initial billing draft occur immediately?
Yes, the initial draft will occur immediately.
Does subsequent billing take place on a certain day of the month?
Drafts will occur on the same date each month when coverage renews (based on date purchased).
How does the billing draft appear on my bank statement?
You will see one charge for the $15 one-time enrollment and another for your insurance premium – both will show Communicating for America (CA) as draftee.
When can I start using my benefits?
Immediately. Fulfillment is online, and coverage begins the same-day an application is submitted.
Where do I get my medical ID card?
There are no physical ID cards. (There is no need to show a card as proof of membership since fulfillment and benefits are accessible online. Call 844-630-7500 if you would like to file a claim.)
What are the waiting periods for preexisting conditions?
Hospital indemnity, which pays for accidents and illnesses, has a 12-month preexisting condition clause. Critical illness includes a first occurrence/diagonsis while covered under this program. (State variations may also apply.)
Who do I contact if I have questions?
Questions regarding supplemental insurance benefits:
Client Services Phone
844-630-7500
Email
clientservices@alliednational.com
Mail
Allied National, P O Box 29187, Shawnee Mission, KS 66201-9187
Questions regarding association membership benefits:
Member Services Phone
866-566-2707
Email
customercare@cainc.org
Mail
112 E. Lincoln Avenue, Fergus Falls, MN 5637